Common Myths and perceptions about Customer Services of Amigo Infoservices

Common Myths and perceptions about Customer Services of Amigo Infoservices

Customer service operations or so called call center projects have been in high demand since last 15 to 20 years. The BPO industry has gone through a series of changes and development and today it seems to be a prospective career scope for full time aspirants as well as those who are seeking for part time jobs. However, though the industry has sustained through the test of time in term of productivity, quality handling of customer service projects and offered efficient management of versatile range of services, yet there seems to survive some distinct misconceptions and myths related to this industry.

Inexperienced Executives

Many people tend to take up a misconception that customer care agents are inexperienced. Thus, outsourcing inbound BPO projects is considered to be a stake by some companies. However call centre executives might not be experienced with your product or service, but their particular expertise and extensive skill lies in handling customers and it is owing to this quality why you outsource projects to them.

Customers will not Understand Agents

While this was true even 15 years back, today with miles of industrial experience which the call center franchise have earned with years of experience, they can be counted on for offering high end services. Moreover, nowadays BPO and call center all are taking up dedicated initiatives in training the executives with according accent, vocabulary, power communicative skills so that even offshore clients and customers can easily understand them.

Outsourcing is Costly

Well those associated with BPO franchise confirm the fact that outsourcing services to inbound companies or offshore partners is rather cost effective solution to maintain

  • work flow,
  • enhance productivity
  • concentrate on core business
  • cost effective

Losing Authority

Starting from data entry projects to customer handling, outsourcing any process does not mean that as the owner company you lose control over the process by any means. Rather the truth is just the opposite, it you who will have the ultimate control, and authority over the proceedings of the process. Only you need to work from home to maintain definite monitoring and control by

  • Managing the recruitment of skilled team members
  • Setting targets and goals to keep the work pressure intact and avoid reluctance.
  • You can also implement KPI methods to measure performance of employees.
  • Keep your offshore team informed about all the updates about the company decisions for the particular process.
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What You Never Knew About Amigo Infoservices Pvt Ltd

What You Never Knew About Amigo Infoservices Pvt Ltd

Amigo Infoservices Pvt Ltd made itself known to the world by knowing what risks to take and by rising above everybody else that stood in our way. That’s the secret to leading in your industry.

It’s no secret that plenty of companies have hidden sides to them, because let’s be honest here, not everyone wants their whole history to be thrown in front of the line, but Amigo Infoservices Pvt Ltd is not most companies. Quite the contrary actually, Amigo Infoservices Pvt Ltd prides itself with how much of an open book it is. No matter what you need to know about us, we are willing to help you out. In this short article we decided to actually talk about our start, how we handled our toughest times and what were the key factors in our rise to the top. If you own a new company then you should really pay attention, because these tips and tricks could very easily influence your rise as well. Anyway, let’s get started, shall we!

Times have changed

First of all, when we first started out there was nowhere near as much competition in Delhi as there is now, but that’s merely because we set an example which a lot of companies followed to get on the radar themselves. Back then, we simply started up a BPO process in Delhi, and before we knew it we were handling such projects as Call center projects, BPO projects, domestic and international BPO projects and even inbound BPO projects. This is where our very first problem started showing up. We were conducting plenty of call center business, but the problem was that we weren’t ready for so much work at the same time. Simply put, we lacked the resources to do everything at the same time. That’s when we had to actually sacrifice certain projects so we could concentrate more on others. It was a difficult time, but thanks to this experience we understood firsthand just how deadly the industry can be. No matter who you are, and no matter how prepared you think you are, there will always be a certain step you will not be able to cross in one go, which is where our lesson came in, aka “Expand, don’t pull back”.

Take the risk

Now, a lot of companies will tell you that you should always back off if you’re faced with impossible odds, and the truth is that doing so can actually save your company more than one time, but that’s the safe route, not the profitable one. If you want to actually evolve you’ll have to take this risk. Expanding at that time was a very dangerous bet, one that could have destroyed us completely, but after we did it everything quickly started stabilizing. We started getting offers from abroad, and just like that we were back in the green zone once more. We continued to follow up on our call center business just like before, and we did it from a much more profitable side than before. That was the step we had to make to become the largest outsourcing company in Delhi, we had to let go of our prides and put ourselves in front of the crossfires in order to actually take that final leap of faith which cemented our name into the industry.

Sweet success

Before we knew it we were owning a Call Center franchise, and just like that we became the top consultant BPO company in India. We started small, just like everybody else, and we passed through Part Time Jobs, work from home jobs and a lot other such phases, until we reached our peak. We kept the Amigo Infoservices in check, and we did it all from the comfort of our home. We never gave up on what we had to do, and we always had a clear goal set up in front of us. We knew what we wanted and we weren’t going to just let it leave our sights. The final leap of faith we took was riskier than anything else that we had to do in our careers, but luckily it ended up working in our favors. We had what we wanted and we had it all for ourselves. That’s the story of how we became Amigo Infoservices Pvt Ltd, aka the leading BPO consultant company in India, and one of the top tier BPO consultant companies in the whole world.

Easiest Way to Start a Brand New BPO Call Center

Considering how the marketing industry has evolved as of late, it’s no wonder that BPO Call Centers are some of the most popular “tools” that big name companies want to utilize to get a farther reach than ever before. A ton of big name companies have decided to use small BPO Call Centers in order to get a better grip on a certain region or on a certain country. They’re cheap, easy to use, and most of the time they are a lot more reliable than sending your own staff on foreign land.

Because of this increase in demand, more and more people have decided to start looking into ways to start a brand new BPO Call Center of their own. In this short blog we will be explaining the easiest steps you can take to make sure that your company not only makes all the money you invested in it back, but that it also brings back a tenfold profit.

First of all, you need to choose which category you’ll be focusing on at first. Your company can cover more categories later on, but at the beginning you need to know exactly what you’ll be concentrating on, so you don’t lose focus and end up messing up halfway through. You can choose between the following: inbound calls, telemarketing, outbound calls and last but not least, customer assistance.

Out of all of these you’ll get the most traffic from the inbound and outbound calls. Basically what you need to do in these categories is to take orders from clients, offer answers to their questions or sell a product to a certain buyer that may be interested in it. It is easy to do, so you can hire people with basically no other expertise outside of “chatting skills”. As long as they can handle a long term conversation with a client and they can explain everything there is to explain, they are more than capable of doing this job.

Second of all, make sure that you have the budged for it. The best way to tell if you have enough is to calculate around how much you’d need maximum, and double that amount. It might sound excessive at first, but it is really the only way to tell whether you can handle starting a BPO Call Center or not.

Third of all, investing is key. Make sure that the money goes in the right places, not in the places that anyone else wants the money to be in. For example, your workers want a new coffee machine, which will cost you less than $100. But at the same time, you need to save up to buy some actually important gear that is a lot more expensive. Which do you go for? Well, the right answer is actually neither.

If you cannot buy a certain product then you shouldn’t, and you shouldn’t buy cheap knockoffs either. That coffee machine may sound cheap now, but you may need the money later on. It is a dangerous game to play, but if you want to make sure that you have the money to handle any sort of crisis, you need to make these sacrifices. Don’t buy anything that’s outside of your budget, and don’t waste money on cheap stuff that your workers can go on without.

Last but not least, you need to create opportunities for yourself. Make sure that you take any chance you get and you utilize it properly. Instead of waiting for the offers to just fall on your lap make sure that those will arrive right at your feet. Call other Call Centers and ask them if they outsource their work, call small companies and offer them great deals that they cannot refuse. Starting out is hard, you’ll need to offer a ton of discounts in order to start working, because let’s be honest, nobody’s going to pay you the same amount they’d pay a company that has hundreds upon thousands of reviews. Make sure that you sweeten the deal and that you do an extra good job. That is really the only way you can make sure that your company will make it.