Tag: bpo business provider

Common Myths and perceptions about Customer Services of Amigo Infoservices

Common Myths and perceptions about Customer Services of Amigo Infoservices

Customer service operations or so called call center projects have been in high demand since last 15 to 20 years. The BPO industry has gone through a series of changes and development and today it seems to be a prospective career scope for full time aspirants as well as those who are seeking for part time jobs. However, though the industry has sustained through the test of time in term of productivity, quality handling of customer service projects and offered efficient management of versatile range of services, yet there seems to survive some distinct misconceptions and myths related to this industry.

Inexperienced Executives

Many people tend to take up a misconception that customer care agents are inexperienced. Thus, outsourcing inbound BPO projects is considered to be a stake by some companies. However call centre executives might not be experienced with your product or service, but their particular expertise and extensive skill lies in handling customers and it is owing to this quality why you outsource projects to them.

Customers will not Understand Agents

While this was true even 15 years back, today with miles of industrial experience which the call center franchise have earned with years of experience, they can be counted on for offering high end services. Moreover, nowadays BPO and call center all are taking up dedicated initiatives in training the executives with according accent, vocabulary, power communicative skills so that even offshore clients and customers can easily understand them.

Outsourcing is Costly

Well those associated with BPO franchise confirm the fact that outsourcing services to inbound companies or offshore partners is rather cost effective solution to maintain

  • work flow,
  • enhance productivity
  • concentrate on core business
  • cost effective

Losing Authority

Starting from data entry projects to customer handling, outsourcing any process does not mean that as the owner company you lose control over the process by any means. Rather the truth is just the opposite, it you who will have the ultimate control, and authority over the proceedings of the process. Only you need to work from home to maintain definite monitoring and control by

  • Managing the recruitment of skilled team members
  • Setting targets and goals to keep the work pressure intact and avoid reluctance.
  • You can also implement KPI methods to measure performance of employees.
  • Keep your offshore team informed about all the updates about the company decisions for the particular process.

Amigo Infoservices Reviews and Complaints

Many companies out there tend to ignore the feedback that they receive, they try to make it seem as if it’s not important, and they flaunt around with the catchphrase “haters don’t want us to succeed”, but that’s not the case here at Amigo Infoservices. We have always valued our client’s input, and we have always considered it to be very valuable. No company is perfect, but in order to get closer to this impossible goal we need this feedback, even if it is negative. So, this is why we have decided to write up this short article. We want to address the elephant in the room, and in order to do that we have created several bullet points in which we will explain exactly what our opinion is regarding this taboo subject which most companies avoid greatly. We hope that this was informative. If you wish to start a company of your own, make sure that you follow these tips as well, because they could be saving your careers later on.

There will always be some negativity

No matter who you are, and no matter what company and services you provide, you will always get negative reviews and complaints, but in order to get past these you will need to make sure that you look into them and improve upon your faults. That’s what we’ve been doing for the past 7 years, and we have never received the same complaint twice. If the review is negative, just make sure that you look into it and fix that problem. No two customers are the same, but in general they all wish for the same thing, aka success, and we’re here to give that to them. For example, if your client is crying about the lack of BPO projects around his or her region, make sure that you fix that for them. Same goes for BPO campaigns in Delhi, call center business, Call Center projects, BPO campaigns and even domestic and international BPO projects and inbound BPO projects. You can stumble upon a gold mine when a client asks for special treatment, so never look the other way at these suggestions.

Never look down upon your clients

The worst thing that a BPO consultant company can do is definitely look down upon its customers. We all had to climb up from the bottom, and yet so many companies nowadays feel superior for no reason whatsoever. Because of this so many companies out there tend to ignore the mass and stick to their own ways by saying “we’re the experienced company, not them, don’t trust them, trust us”. That is a huge problem that we’ve been trying to avoid for the longest of times. If you wish to start a new BPO company then you’ll start at the same level as everyone else, the only thing that differs is the BPO business provider and the business opportunities that you choose to handle. Outside of these there really isn’t much to it. Although it may seem simple, the reason why you need us is because most companies mess up in the first year and end up creating way too many part time jobs and concentrate way too less on work from home projects. It’s all a balancing act, and without a company to help you out you’re practically blind and deaf.

Learn from your mistakes

We’ve all made a mistake once or twice in our careers, but those mistakes don’t define us. What does define us is the way we handle these mistakes. For example, we created the Amigo Infoservices franchise by using Amigo Infoservices reviews and complaints and just like that we became the largest BPO outsourcing company in Delhi. With that, we created our very own call center franchise, but that’s not all, we’re just getting started. We have a bright future in front of us, and we want to share it with you all through our services.

Every company out there has negative reviews and complaints, but we have managed to erase those completely by improving upon them. We are now where we are at thanks to that feedback, and for that we thank you.